Op15 Privacy Policy — Malaysia User Data Protection
This Privacy Policy explains how op15 collects, uses, stores, and protects your personal information as a user of our platform in Malaysia. We are committed to upholding your privacy to the highest standard.
Effective date: 1 January 2026. This policy may be updated from time to time.
1. Information We Collect
Op15 collects various types of information when you register and use our platform. This information is collected to enable us to provide Malaysian users with a secure, accurate, and effective service.
Your full name, date of birth, email address, phone number, and password provided during registration. This information is used to verify your identity and manage your account.
Details relating to deposits and withdrawals in Malaysian Ringgit (MYR) via supported payment methods. Card numbers and bank account details are not stored directly on op15's servers.
IP address, device type, operating system, browser type, and screen resolution are collected automatically for security, fraud detection, and mobile experience optimisation purposes.
Game session records, betting history, pages visited, and time spent on the platform are collected to improve our services, identify usage patterns, and meet reporting requirements.
2. How Your Information Is Used
Op15 uses the information collected for legitimate and limited purposes. We do not use your data for purposes beyond the scope set out in this policy without first obtaining your consent.
- Identity verification and account security — Ensuring that only the legitimate account holder can access and manage their account on the op15 platform.
- Processing financial transactions — Verifying deposits and withdrawals in MYR, and maintaining accurate transaction records for user reference and legal compliance.
- Service improvement — Analysing usage patterns to improve the platform interface, introduce new games, and tailor the experience to the needs of Malaysian users.
- Service communications — Sending account-related notifications, promotional updates (if you have opted in to receive them), and important security alerts.
- Legal compliance and fraud prevention — Detecting and preventing suspicious activity, complying with legal reporting requirements, and cooperating with relevant authorities when required.
3. Cookies & Browsing Activity Tracking
Op15 uses cookies and similar tracking technologies to enhance the user experience and analyse platform performance. Cookies are small text files stored on your device by your web browser.
We use three categories of cookies. First, essential cookies which are required for core platform functions such as login sessions and security — these cookies cannot be disabled. Second, performance cookies which collects anonymous usage data to help us understand how users interact with the platform. Third, preference cookies which store your preferences such as language and display layout.
You can manage or block certain cookies through your browser settings. However, blocking essential cookies may affect platform functionality. For mobile users, cookie settings can typically be managed through the privacy section of your mobile browser.
4. Data Storage, Security & Sharing
Security & Storage
All personal data is stored on servers protected by strict access controls. op15 uses encryption to secure information in transit between your device and our servers. Data is retained only for as long as necessary to fulfil the stated purpose or to comply with legal requirements.
Once an account is closed at the user's request, personal data will be deleted or anonymised within the stipulated timeframe, unless there is a legal obligation to retain it for longer.
Third-Party Sharing
Op15 does not sell or rent your personal information to any third party for marketing purposes. Your information is only shared in the following limited circumstances: with technical service providers (such as payment processors and game providers) who require data access to deliver their services to us, and with competent authorities where required by law.
All third parties who receive op15 user data are bound by strict confidentiality agreements and are only permitted to use that data for the specified purposes.
5. Your Rights as a User & How to Contact Us
As an op15 user in Malaysia, you have several rights regarding the personal data we hold about you. We respect and facilitate the exercise of these rights.
You may request a copy of the personal information we hold about you at any time by contacting our support email.
If your information is inaccurate or out of date, you can update it via the account profile section or by contacting our support team.
You may request deletion of your personal data, subject to legal obligations that require us to retain certain records.
If you wish to exercise any of the above rights, or have any questions about how op15 handles your personal data, please contact our support team by email at [email protected]. We will endeavour to process your request within 30 business days.
This Privacy Policy may be updated from time to time in line with changes to our services or legal requirements. Any significant changes will be communicated via notifications on the platform. Continued use of the platform after changes are published will be considered acceptance of the updated policy. For more information on how to use the platform, please refer to FAQs us.